Thursday, March 17, 2011

Service with a smile

Call me 'ah lian' or what, I'm impressed with the post office in Melbourne. The good service provided by the staff, smiling all the time. They are serving customer standing up! The post office not onlyl offers postal services, they sell all kinds of stationery.
Once you walk in, you are greeted with a clean, brightly lit store. You can find sections selling books, albums, greeting cards, stationery and reload cards. Although the queue was long, it took less than 10 minutes to reach our turn. And this is without any ticketing system.
Back in Malaysia, it took me about half an hour just to weigh my courier and send it out.
Post offices here are so conveniently located, near to offices and train stations. So, even if they are not open on the weekends, you can just drop by during lunch time and still make it back in time.
How many times have you seen a cashier look you in the eyes and says thank you? Here, not only in the post office, almost all stores' sales person are polite and friendly. And the cashiers really took the initiative to thank you. Sigh, I guess we still have a lot to improve in terms of providing customer services.
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