Improvement please!

Since my bro in law had the operation, I have been driving on and off to work as my sister car pools with me in the morning and sometimes after work. I park near the MAB. It's about 10-15 minutes away from my office.
So, from my car to office, I need to walk through the bus/taxi pick up/drop off point in KL Sentral.
Now, I am not sure how many of you have been there. Walking through it daily, I just feel that someone should make that place more presentable. It's the hub for transportation in KL, for God's sake.
1. There is only ONE escalator going up and ONE staircase going down. So if the escalator malfunction, people will need to climb up the stairs. Imagine if you have a 15kg luggage with you. Now, imagine if you have TWO 15kg luggage with you. Or imagine people with physical disability.

2. Fine. If you have TWO luggage, you think you can just take the elevator. There is only ONE elevator and it's small, smelly and dark. And best of all, it has been down for like a month now.
3. OK so there is a signboard saying that porter is available. But of so many times I walked pass, there's no one standing nearby to offer any help.
4. You finally manage to get to the bottom of the staircase, to the sight of rude and loud bus conductor, asking everyone if they are going KLIA/LCCT. Taxis and buses waiting by the roadside, emitting smoke from their stalling vehicles.
5. Then you crossed the road to the other side of the walkway. A SMALL walkway, attempting to dodge people coming from the opposite traffic. Imagine a person, pushing a baby cart or lugging a big suitcase in front of you and you are rushing for time. Good luck on trying to overtake them. Also, it's very inconvenient for the blinds as the raised pathway for them is right in the middle of the small pathway. So everyone has to dodge and avoid bumping into them.

6. Sometimes, the roadside has pools of water, either by the rain or the construction. Better avoid the side of the walkway unless you want to get splashed by the passign taxis and buses. Oh, did I mention that it's poorlit lit as well?
Just hope relevant party will take action to improve the place. It's the first place some tourist see as they arrive from the airport. It's a shame to the country indeed!